Storage FAQ

Find answers about our drive-up storage units in West Winfield, including renting, payments, and facility features. Need help choosing a size? Explore our Size Guide or call our support team.

Renting a Storage Unit

What type of storage do you offer?

Our West Winfield location offers six drive-up storage unit sizes: 5×10, 10×10, 10×15, 10×20, 10×25, and 10×30. Compare typical contents in our Size Guide, then check current availability.

How do I rent a storage unit?

You can rent a unit through the “Rent Storage” tab on our website. Select your unit type, enter your information, and sign electronically. It’s quick, secure, and paper-free. Our support team can also help you complete your rental by phone.

What can't I store in my storage unit?

We prohibit perishable food, strong odors, living plants or animals, and all hazardous or illegal materials (gases, flammables, explosives, etc.). Contact our team if you’re unsure about an item.

Are climate-controlled storage units available?

Our listed units are drive-up storage units. Contact our support team before renting if your belongings require temperature or humidity control.

Payments, Contracts, and Insurance

What documentation do I need?

You’ll need a valid government-issued ID, such as a driver’s license or passport, to rent a storage unit.

Do I have to sign a long-term contract?

No. Rentals are flexible month-to-month—you can cancel anytime through your online account or by contacting support.

How do I pay for my storage unit?

Payments can be made through your online account using a credit card, debit card, or ACH bank transfer. Billing is automatic each month to keep you on track.

Do I need insurance for my storage unit?

Yes. Customers must maintain insurance on stored property. You can enroll in our Tenant Protection plan during checkout if you don’t already have coverage.

Facility Features

Are your facilities fenced and gated?

Gated access is coming soon at our West Winfield location. Please contact our support team for the latest update.

Do your facilities have good lighting and cameras?

Video surveillance is coming soon at our West Winfield location. Contact our support team with questions about current facility features.

Are your facilities clean and modern?

Yes. We regularly maintain and update all facilities to ensure a clean, modern environment for every customer.

Do your facilities have an on-site manager?

We have traveling managers who visit facilities regularly for inspections and maintenance. If you need to meet with one, we’ll arrange it quickly.